Programs
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Complete this brief form to download the certification brochure and get more program details.
Complete this brief form to download the certification brochure and get more program details.
Izo’s Customer Experience Online Certification offers
a unique approach and methodology, based on the
six main pillars of our Izo Framework, the core tool
for tackling any Customer Experience and cultural
transformation project within a company.
The Most Comprehensive Online Program for Customer Experience
Management.
Learn to manage Customer Experience using industry-leading methodologies and tools.
Three live mentoring sessions throughout the program to guide your learning process, helping you learn from your own questions and those of your peers.
Only 590 dollars. That clear. Without beating around the bush. We want to democratize training in Customer Experience and we want you to help us achieve it.
This course in Customer Experience has a duration of 40 teaching hours, 8 weeks in which you will combine different activities that you can carry out flexibly.
More than 30 downloadable content and tools: short videos, PDF guides, templates and much more.
Each module includes self-learning content, work activities, and an online class with a certified Izo expert.
Three tutorials throughout the program to guide you through the entire process. Learn from your doubts and those of your colleagues. Everyone wins
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Complete the Online CXM 360 Program by taking an intensive Bootcamp, pass the final exam and get your CEM certification as an expert in Customer Experience Management.
I want my diploma
Try it risk-free. If you are not convinced, we will give you 100% of your money back.
The "Consulting Roadmap" is a customer experience model used by the consulting firm to support its clients in transforming their relationship with users. This same model is integrated into the training program, allowing participants to learn and apply it from day one in their organizations. The roadmap encompasses three main approaches: Listening, Design or Redesign, and Transformation, each divided into specific modules.
The program has a total duration of 9 weeks, with an approximate commitment of 5 hours per week. It includes:
- Kickoff Session (Welcome): An initial 1.5-hour session to explain how the program works.
- Weekly Modules: Each week a module is covered, with a 2-hour session and a practical activity (homework) of approximately 30 minutes. It is recommended to review the self-learning content on the platform before each session.
- Tutorials: There are three tutorial sessions (at the beginning, middle, and end of the program), each 1.5 hours long. These sessions are designed to resolve questions from previous modules and provide feedback on practical activities, serving as an interactive space for students to bring their specific questions, even adapting B2C examples to B2B contexts.
All program materials are downloadable, with the exception of videos. Students are advised to download all templates and presentations from day one, as they constitute a practical "toolkit" of tools. These tools allow them to apply the concepts learned in each module to immediately initiate transformations within their companies (e.g., conducting diagnoses, creating customer archetypes and customer journeys, identifying the status of brand, product, and interaction).
Technology Systems: In this module, students explore the tools available in the market and those used by other organizations to complement their Customer Experience strategy. Trends are addressed, including the application of artificial intelligence in customer experience, offering an idea of technological options even if companies do not have an initial budget.
Culture and Governance: This module focuses on how students, as precursors of customer experience in their organizations, can implement and disseminate the new strategy to the rest of the teams. It also addresses the connection between customer experience and employee experience, and different transformation plans are provided so that participants can carry out an "implementation pilot" of the model in their own companies.
The program is designed for two main types of professionals:Freelance consultants looking to train to offer services to their own clients.StudentsCustomer Experiences experts: Individuals working within a company who have been assigned a new role or a challenge to improve customer satisfaction rates or rapidly and effectively develop a "Customer Experience" (CX) area.The goal is for participants to be able to implement organizational changes from the beginning of the program.
At the end of week 8, students have an additional two-week period to complete a multiple-choice assessment on the platform. A minimum score of 50% is required to pass. In case of not passing on the first attempt, a second free opportunity is offered. To receive the "Certified Customer Experience Experts" certificate, it is essential that all modules are 100% completed and the assessment has been passed. The platform will be enabled for six months from the start of the program to allow continuous review of the materials.
The certification is international in nature and is taught by international consultants with experience in global projects. While the certification itself is not endorsed by any specific entity, five of the methodologies used within the program are endorsed by DEC Organization meaning that the knowledge imparted is based on recognized methodologies.
The price of the program is 590 euros. Payment can be made through the website e-commerce using a credit or debit card. It is possible to request an invoice in the name of a company if it sponsors the training, providing the tax details at the time of registration.