Customer Experience is the leading differentiation strategy for companies today. Building an emotional connection with customers is the only sustainable way to compete in a market with evolving needs and conditions.

Managing customer experience requires professionals who understand and master the key tools and methodologies for successful implementation.

The Most Comprehensive Online Program for Customer Experience Management.

Learn to manage Customer Experience using industry-leading methodologies and tools.

• Participate in live classes and access recorded sessions.
• View all program content and download tools and templates.
• Engage with instructors through queries and complete activities, final tests, and assignments.
• Attend live tutoring sessions for feedback on practical activities and to address questions.
• For corporate participants, progress tracking and reporting are available.

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